TERMS OF REFERENCE
Worker Welfare Support Officer (WWSO)
Timor-Leste Labour Attache to Australia
Secretary of State for Professional Training and Employment (SEFOPE)
Government of Timor-Leste
Office of the Labour Attaché to Australia
Note the location is currently under review and may be relocated for operational reasons. It is expected the WWSO will relocate accordingly
10 months from September 2022 – June 2023 with possibility of extension
Purpose of the Position:
The Worker Welfare Support Officer (WWSO) will work as an integral member of the Timor-Leste Labour Attache Team to provide on-ground welfare support for Timorese workers participating in the Pacific Australia Labour Mobility (PALM) Scheme. Functionally, the role will act as a focal point between Timorese PALM workers, Approved Employers (AEs) and the Government of Timor-Leste.
The WWSO is an operational role and will operate under the authority and direction of the Timor-Leste Labour Attaché to Australia and as a member of the Labour Attache Team – tasks may be shared.
The Roles and Responsibilities in collaboration with other Labour Attache Team members:
1) The WWSO will be ae available to provide welfare support to workers including, but not limited to:
2) In coordination with the Labour Attache Team and in alignment with the PALM Scheme’s escalation and response procedures, liaise with AEs on key issues raised by workers to address ongoing concerns and avoid future risks to participation. Examples of issues include accommodation, transportation to place of work, medical and health insurance services, supporting culturally appropriate communication methods (both Australian and Timorese)
3) Maintain transparent and positive relationships with AEs to minimize risk to all participants and work constructively to address the issues in collaboration with the workers. This may include providing support on issues or concerns raised in relation to the behavior and/or performance of workers
4) In alignment with reporting frameworks report any issues identified as an ongoing concern by Government of Timor-Leste stakeholders and representatives and investigate and monitor as appropriate
6) Support the Labour Attache Team to develop internal processes and policies around support to Timorese works in Australia in alignment with new PALM scheme Implementation Arrangements
6) Support the Labour Attache in the preparation of reports to relevant Government of Timor-Leste and PLF administration and reporting frameworks as required. This may include situational and incident reporting, data collection and management, observation and feedback to team including emerging frequently occurring themes
7) Support facilitation of visits between government representatives and relevant stakeholders, including AEs, PLF and DFAT.
8) Participate in CLO forums, induction and training activities, welfare meetings and activities as required.
Qualifications and experience:
Who can apply:
This role is open only for Timorese nationals currently residing in Timor Leste. Previous experience (working, living or studying) in Australia is an advantage.
Applications must be submitted in English and sent to the Labour Sending Unit: firstname.lastname@example.org on or before Friday 19 August 2022.